Booking Terms & Conditions

Last updated: October 2026

1. Booking Confirmation Process

Submitting an enquiry via our website widget or generating a WhatsApp draft does not automatically constitute a confirmed booking. A booking is formally confirmed only once our dispatch desk verifies vehicle availability, shares a quotation, and issues a confirmation response via WhatsApp or telephone call.

2. Fare Inclusions and Exclusions

Unless explicitly quoted as an "all-inclusive package", standard airport transfer quotations include the vehicle hire, driver charges, and fuel for the agreed point-to-point journey.

• Toll Fees: Highway toll plazas (including the airport expressway trumpet flyover toll on NH 44) are payable at actuals or as confirmed in the quotation.
• Airport Parking: Parking entry charges at Kempegowda International Airport (BLR) for arrival pickups are payable at actual receipts unless included upfront.
• Outstation Permits & Taxes: Interstate border permits, state entry taxes, and interstate tolls are billed at actual government receipts.

3. Luggage and Passenger Seating Capacity

Passengers must adhere to the certified seating and luggage capacities for the booked vehicle category:

• Sedan: Maximum 4 passengers. Recommended for 2 large or 3 medium bags.
• SUV (Innova Crysta): Maximum 6 to 7 passengers. Accommodates 4 large bags + cabin bags.
• Tempo Traveller: Maximum 12 to 16 passengers with dedicated luggage carrier.
• Force Urbania: Maximum 9 to 13 passengers with spacious enclosed boot.

Drivers have the right to refuse overload beyond legal and safe capacity limits.

4. Flight Delays and Waiting Policy

For airport arrivals, please share your flight number whenever possible. If your flight is delayed, please inform our dispatch desk as early as possible so that driver scheduling can be adjusted accordingly. Standard waiting allowances apply upon flight landing; extended waiting beyond the grace period may incur reasonable hourly waiting charges.

5. Cancellations and Modifications

We understand travel plans change. For standard airport transfers, we request at least 2 hours advance notice for cancellations or pickup time modifications. For outstation tours and multi-day packages, at least 12 to 24 hours advance notice is requested.

6. Lost Property

Please inspect the vehicle thoroughly before exiting. While our drivers make every effort to report and return any items left behind, BLR Airport Cab is not responsible for personal items lost or damaged during transit. Contact our helpline immediately at +91 9845798106 if you misplace an item.